RETURNS/EXCHANGE POLICY

RETURNS/EXCHANGE POLICY

Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned to us in the condition in which it was received.

Please return your item to:

The Creative Bag Company, 21 Wood Close, Wells, Somerset, BA5 2GA, UK.

Personalised and customised items are non-refundable unless faulty.

Postage is not refunded. All items are returned at your own risk so we recommend obtaining proof of posting or using a recorded postal service.

IMPORTANT - Please include the following when returning any item:

Full name, delivery address, order number, email address, reason for return, alternative product/size required if exchanging the item.